RESPONSIBLE SOCIAL PLAY POLICY

Effective Date: 2026-03-10

Version: 2.0 

Milky Way Entertainment LLC (“Company”, “Platform”, “we” or “us”) is committed to the protection of our users and promoting responsible social gameplay as a policy of user care and social responsibility.

We believe it is our shared responsibility with you, our users, to ensure that you enjoy your experience on our Website while remaining aware of the potential risks that can be associated with online gameplay if you don't remain in control. We encourage you to use the responsible social gameplay tools described below available at your disposal.

Our Services are provided solely for entertainment and amusement purposes only. NO PURCHASE IS NECESSARY TO PLAY IN ANY GAMES OR PROMOTIONS. At no point during your use of the Services should you feel any obligation to make a payment or purchase any item in order to continue playing games. Should you feel you are becoming addicted to playing games on the Website, you should take immediate action to limit and/or self-exclude yourself from further gameplay and/or otherwise accessing the Services.

To ensure that you enjoy fun and affordable play, we fully support responsible social gameplay and have put measures in place to assist users who wish to control their play. We reserve the right to activate these measures unilaterally if, in our sole discretion, we consider them necessary.

1. INTRODUCTION

1. This Responsible Social Play Policy (“RSP Policy”) describes the control tools, information, and resources available to registered players on the Website.
2. This RSP Policy forms part of our Terms and Conditions. Terms that are capitalized and defined in the Terms and Conditions or our Sweeps Rules have the same meaning in this RGP Policy.
3. We may update the RSP Policy at any time. Any amendments will be published on the Website, and such changes will be binding and effective immediately.
4. Whenever we amend this RSP Policy in a way that would limit your current rights or which may be detrimental, we will notify you upon your next visit to the Website, and you will be required to re-confirm your acceptance prior to playing any Games. If you do not agree to the amended RGP Policy, you must stop using the Website.
5. You acknowledge that the Website does not provide gambling services and that the games offered on the Website are  meant to be used in relation to any gambling activity. Company offers entertaining online social casino games and related sweepstakes promotions not meant to trigger the prohibitions imposed by state and federal gambling laws in those states where the Website operates. You agree not to use the Website if doing so would violate the laws of your state, province, or country. Please check our Terms and Conditions and the Sweepstakes Rules for more information.
6. You assume all risks relating to your use of and/or access to the Website. Notwithstanding any provisions contained herein, all efforts and actions taken by you during the course of playing any games and/or otherwise interacting with the Website are your sole responsibility. It is your choice to decide whether to play games and/or otherwise utilize the Services.

1. RGP PROGRAM

1. The RSP Responsible Social Play Program (RSP Program) is centered around our guiding principles of providing our users with control tools, information, and help resources needed to:

1. Make an informed decision in gameplay.
2. Prevent problem gameplay from occurring on our site.

The RSP Program is designed to support the needs of individuals at any stage of the user journey, from registration to redemption, and at any level of gameplay. To do this, the RGP Program offers a range of player education, control tools, and resources for professional help when needed.

2. The RSP Program also understands that it is a shared responsibility to achieve a fun and affordable gameplay environment and that it is ultimately an individual's choice to play. We do not provide counseling services, nor do we police user behaviour. Instead, we focus on providing control tools and informing, educating and supporting informed decisions.

2. RGP PLAY CONTROLS TOOLS

1. Activity Reminders – Accessible through Account Settings. The Website assists your play by providing an Activity Reminder every hour. The Activity Reminder:

1. suspends play and indicates how long you have been playing
2. displays your play history since logging in
3. allows you to end the gameplay session or continue playing.

1. Account History – Accessible through Account Settings.

1. Gameplay History: Shows the result of each game played over a 2-week period.
2. Purchase and Prize History: Shows your purchase and redemption history over a 2-week period.

1. Limits – Accessible through the “Contact” form on the Website under “Responsible Gaming options”.

1. Purchase Limit: Provides the ability to limit the amount of Gold Coins you can purchase during your chosen time period. Once the limit is reached, you will not be able to make any new purchases until the limit resets. Please remember that no purchase is necessary for you to participate in any games on the Website. Period options are Daily, Weekly, or Monthly. The limit can be adjusted or removed at any time. A decrease to the limit will take immediate effect. In contrast, an increase to the limit value or removal of the limit will take effect following a 72-hour cooling period.
2. Play Limit: Provides the ability to set the maximum amount of Sweepstake Coins you can play for your chosen time period. Once the limit is reached, you will not be able to play any more Sweepstake Coins until the limit resets. Period options are Daily, Weekly or Monthly. The limit can be adjusted or removed at any time. A decrease in the limit will take immediate effect. In contrast, an increase to the limit or removal of the limit will take effect following a 72-hour cooling period.
3. Daily Time Limit: Provides the ability to set exactly how many hours you are logged into your Account, up to a maximum of 10 hours per day. Once the limit is reached, you will be logged out until the next day. The limit can be adjusted or removed at any time. A decrease in the limit will have an immediate effect. In contrast, an increase to the limit or removal of the limit will take effect following a 72-hour cooling period.

3. RGP ACCESS CONTROLS TOOLS

1. The access control tools described below are available if your gameplay may have become, or is at risk of becoming, problematic (see “What is Problem Gameplay” section below):

1. Taking a Break – Accessible through the “Contact” form on the Website under “Responsible Gaming options”. Allows you to take a short break from gameplay. During this time, you will not be able to access your Account. Available options are 1 day, 3 days, 7 days, 14 days or 30 days. It will not be possible to reactivate your Account until the chosen period ends.

• Self-Exclusion – Accessible through the “Contact” form on the Website under “Responsible Gaming options”. A self-exclusion allows you to suspend your Account for a longer time period. During this period you will not be able to access your Account. Available time period options are 6 months, 1 year, 3 years, 5 years, and Indefinite. If your account has been verified to our satisfaction, we will use reasonable endeavours to arrange for any SweepCoins remaining in your account that satisfy our Playthrough Requirements and meet our minimum redemption threshold to be redeemed. You will be unsubscribed from receiving any marketing communications. It will not be possible to reactivate your account until the chosen time period ends. Where a defined self-exclusion is in effect, your Account will automatically reactivate once the chosen time period has lapsed. Where an indefinite self-exclusion is in effect, a minimum of 6 months must pass before the Account can be reactivated. Where an indefinite self-exclusion is in effect, a 7-day cooling period will apply before the Account is reactivated. During a period of self-exclusion, you may not open a new Account. Should we find that you have created an alternative Account in order to circumvent the self-exclusion process, we will immediatelаy terminate your Account(s), and you will be banned from further accessing the Services.

1. Permanent Account Closure Request. You may choose to permanently close your Account. If you wish to do so, send a written email to the Support team via this email address [email protected]  requesting a “Permanent Account Closure” and stating the reason for the closure. Please note that, unlike an indefinite self-exclusion, a permanent closure is irreversible and cannot be reactivated under any circumstances.
2. You may be required to provide a “confirmation of understanding” to permanently close your Account.

4. SELF-ASSESSMENTS

If you think your or someone else's computer gameplay is becoming problematic, then it may be handy to consider the self-assessment questions available here.

5. SUPPORT ORGANISATIONS

1. If your gameplay may have had, or is at risk of having, a negative impact on your mental health, finances, or relationships with friends or family, we encourage you to get in touch with the following help and support organizations:
2. Gaming Addicts Anonymous (GAA) is a fellowship of people who support each other in recovering from the problems resulting from excessive game playing.
3. Financial Counseling Association of America (FCAA) is a professional association of financial counseling agencies that assist consumers with financial counseling services of all kinds, as well as debt management plans for the repayment of unsecured debts.
4. National Foundation for Credit Counseling (NFCC) is one of the oldest networks of non-profit financial counseling agencies. The NFCC helps people to defeat their debt and look forward with confidence.
5. National Council on Problem Gambling (NCPG):

If you are concerned about your own or someone else’s gaming habits, free confidential support is available 24/7:

Call or text 1-800-522-4700 (1-800-GAMBLER)

Text “HELPLINE” to 233733 

Visit ncpgambling.org/chat

6. Gamblers Anonymous (GA): 

Gamblers Anonymous is to help people who think they might have a gambling problem.

7. Additional resources may be available in your jurisdiction. Please note that these organizations are independent support services and are NOT in any way affiliated with Website. They do NOT provide customer support or dispute resolution services. Should you wish to discuss any matter or complaint related to your Account, you can do so by contacting us via this email address [email protected].

6. EDUCATION INFORMATION ON RESPONSIBLE SOCIAL GAMEPLAY

1. Principles of Gameplay:

1. Randomness: Remember that game round outcomes are completely random. Results cannot be predicted and are independent of past or future outcomes.
2. Return to Player (RTP): This is the average return on the winnings and prizes over the lifetime of a slot-type game. I.e., if a slot type has an 8% advantage, then the average RTP may be ca. 92%.
3. Advantage: All casino-type games are designed with a slight advantage that favours the operator.

1. Common Misconceptions:

• “I'm due for a win” – You cannot predict when you're going to win. All outcomes are random.
• “I always win with my lucky charm and pre-game ritual” – Although they might be fun, charms and rituals don't affect your chances of winning. All outcomes are random.
• “The longer I play, the more chance I'll win” – Time spent has no effect on your chances of winning. All outcomes are random.

1. Tips for Safe Gameplay:

1. Avoid gameplay while upset or emotional.
2. Take frequent breaks during your gameplay sessions.
3. Avoid gameplay while intoxicated.
4. Avoid canceling redemptions.
5. Remember that gameplay is only a form of entertainment, it should not be seen as a source of income or an escape from reality.
6. Purchase only with money that you can afford to spend.
7. Set a budget and don't go over it.
8. Set a time limit before playing.
9. Understand how games work before playing and remember that the results are random.
10. Never let gameplay affect your employment, relationships, health or commitments.

1. What is Problem Gameplay?

1. Financial:

• Cannot pay bills;
• Borrowing money to maintain life expenses;
• Eviction or loss of home;
• Repossession of the car and valuables.

2. Family:

• Unhappy home environment;
• Missing family events and gatherings;
• Disconnect and dissociation of family members.

3. Employment:

• Missing work;
• Reduction in productivity and competence;
• Loss of employment.

4. Health:

• Anxiety;
• Depression;
• Isolation;
• Increases stress.

5. Know the Signs:

• Purchasing beyond one's means;
• Not being able to pay bills due to excessive spending;
• Staying home from work to play;
• Feeling frustrated on days when not playing;
• A constant need to increase the level of play to reach the same levels of fulfilment and excitement;
• Playing in order to escape from the stress of life;
• Lying about the amount of money or time that is spent;
• Hiding play behaviour from significant others;
• Putting gameplay above one's family, friends or other interests;
• Lying, borrowing, stealing, or committing fraud to get money to play;
• Depressive or even suicidal feelings during or after playing.

7. PLAYER PROTECTION POLICY

1. Protection of the vulnerable: make sure that the decision to play on our Website is your own personal choice and responsibility. We do not recommend playing on our Website if you:

1. Are being treated or are in recovery for an addiction/dependency;
2. Are under the influence of alcohol or any other substance;
3. Are currently experiencing financial difficulty or a traumatic life event.

8. AT-RISK PLAYER IDENTIFICATION AND PROACTIVE PROTECTION

1. How We Identify Players Who May Need Support

We actively monitor gameplay patterns across the Platform to identify players who may benefit from additional support or intervention. Indicators we may monitor include, but are not limited to:

1. Extended, uninterrupted gameplay sessions beyond typical patterns;
2. Rapid or repetitive Gold Coin purchase behaviour within a short period;
3. Multiple unsuccessful attempts to access a suspended or self-excluded account;
4. Requests to reverse a self-exclusion or break shortly after it was applied;
5. Sudden significant increase in purchase frequency or volume;
6. Patterns of play inconsistent with recreational use.

1. Proactive Outreach

Where our team identifies a player who may be at risk, we may reach out proactively to offer information about available responsible play tools and external support resources. Any such outreach is conducted with care and without judgment. We will never contact a player to encourage continued play if we have concerns about their wellbeing.

2. Escalation

Accounts flagged as potentially high-risk are escalated to our Responsible Play team for review. In serious cases, we reserve the right to impose protective measures unilaterally, including temporary account restrictions or mandatory cooling-off periods, in accordance with our Terms and Conditions.

1. Do not understand how to play the games;
2. Have any mental health concerns, cognitive impairment or brain injury.

1. Protection of Minors

We do not permit users under the age of 21 years old or the age of majority in the player’s jurisdiction to register an Account to access the Services. The Website has identity checks in place to mitigate and prevent the risk of underage gameplay on our Website. However, in the event you believe a user is under the age of majority in the player’s jurisdiction, please contact us immediately.

In accordance with the Children’s Online Privacy Protection Act (COPPA), we do not knowingly collect personal information from children under the age of 13. If we become aware that a child under 13 has provided us with personal information, we will take immediate steps to delete such information and close the account.

If you share your mobile phone, tablet, laptop, or computer with friends or family who are under the legal age to participate in online social gameplay, we recommend that you restrict their access to our Website by using one of the services filtering software that protects children from inappropriate web content and filtering software that allows parents to add their own sites to block.

9. POLICY GOVERNANCE

1. Review and Updates

This RSP Policy is reviewed at least annually and updated whenever there are material changes to our Platform, applicable legal requirements, or industry standards. The version number and “Last Reviewed” date at the top of this document confirm the currency of the policy.

2. Policy Owner

This policy is owned and maintained by the Responsible Play Team at Milky Way Entertainment, LLC. Questions or feedback regarding this policy should be directed to [email protected]

3. Contacting Our Responsible Play Team

Our Responsible Play team is dedicated to supporting players. We aim to respond to all Responsible Play enquiries within 24 hours:

1. Email: [email protected] 
2. Subject line for self-exclusion requests: “Self-Exclusion Request”;
3. Subject line for limit requests: “Account Limit Request”.

For urgent matters, including crisis situations, please call the National Problem Gambling Helpline: 1-800-522-4700 (available 24/7).