RESPONSIBLE SOCIAL PLAY POLICY
Effective Date: 01/30/2026
Milky Way Entertainment LLC
(“Company”, “Platform”, “we” or “us”) is committed to the protection of our users and promoting
responsible social gameplay as a policy of customer care and social
responsibility.
We believe it is our shared responsibility with you, our customers, to
ensure that you enjoy your experience on our Website
while remaining aware of the potential risks that can be associated with
online gameplay if you don't remain in control. We encourage you to use the
responsible social gameplay tools described below available at your
disposal.
Our Services are provided solely for entertainment and amusement purposes
only. NO PURCHASE IS NECESSARY TO PLAY IN ANY GAMES OR PROMOTIONS. At no
point during your use of the Services should you feel any obligation to make
a payment or purchase any item in order to continue playing games. Should
you feel you are becoming addicted to playing games on the Website, you
should take immediate action to limit and/or self-exclude yourself from
further gameplay and/or otherwise accessing the Services.
To ensure that you enjoy fun and affordable play, we fully support
responsible social gameplay and have put measures in place to assist
customers who wish to control their play. We reserve the right to activate
these measures unilaterally if, in our sole discretion, we consider them
necessary.
1. INTRODUCTION
1.1. This Responsible Social Gaming Policy (RGP Policy) describes the control
tools, information, and resources available to registered players on the
Website.
1.2. This RGP Policy forms part of our Terms and Conditions. Terms that are
capitalized and defined in the Terms and Conditions or our Sweeps Rules have
the same meaning in this RGP Policy.
1.3. We may update the RGP Policy at any time. Any amendments will be published
on the Website, and such changes will be binding and effective
immediately.
1.4. Whenever we amend this RGP Policy in a way that would limit your current
rights or which may be detrimental, we will notify you upon your next visit
to the Website, and you will be required to re-confirm your acceptance prior
to playing any Games. If you do not agree to the amended RGP Policy, you
must stop using the Website.
1.5. You acknowledge that the Website does not provide gambling services and
that the games offered on the Website are not meant to be used in relation
to any gambling activity. Company offers entertaining online social casino
games and related sweepstakes promotions not meant to trigger the prohibitions imposed by
state and federal gambling laws in those states where the Website operates.
You agree not to use the Website if doing so would violate the laws of your
state, province, or country.
1.6. You assume all risk relating to your use of and/or access to the Website.
Notwithstanding any provisions contained herein, all efforts and actions
taken by you during the course of playing any games and/or otherwise
interacting with the Website are your sole responsibility. It is your choice
to decide whether to play games and/or otherwise utilize the Services.
2. RGP PROGRAM
2.1. The RSG Responsible Gaming Program (RGP Program) is centered
around our guiding principles of providing our customers with control tools,
information, and help resources needed to:
i. Make an informed decision in gameplay.
ii. Prevent problem gameplay from occurring on our site.
The RGP Program is designed to support the needs of individuals at any
stage of the user journey, from registration to redemption, and at any level
of gameplay. To do this, the RGP Program offers a range of player education,
control tools, and resources for professional help when needed.
2.2. The RGP Program also understands that it is a shared responsibility to
achieve a fun and affordable gameplay environment and that it is ultimately
an individual's choice to play. We do not provide counseling
services, nor do we police user behaviour. Instead, we focus on providing
control tools and informing, educating and supporting informed decisions.
2.3. We have well-trained staff available to assist you in relation to your
gameplay. Our staff are encouraged and empowered to provide information and
offer control tools proactively.
3. RGP PLAY CONTROLS TOOLS
3.1. Activity Reminders - Accessible through Account Settings.
3.2. The Website assists your play by providing an Activity Reminder every
hour.
3.3. The Activity Reminder:
i. suspends play and indicates how long you have been playing
ii. displays your play history since logging in
iii. allows you to end the gameplay session or continue playing.
3.4. Account History - Accessible through Account Settings.
3.5. Gameplay History: Shows the result of each game played over a 2-week
period.
3.6. Purchase & Prize History: Shows your purchase and redemption history
over a 2-week period.
3.7. Limits - Accessible through the “Contact” form on the Website
under “Responsible Gaming options”.
3.8. Purchase Limit: Provides the ability to limit the amount of Gold Coins you
can purchase during your chosen time period. Once the limit is reached, you
will not be able to make any new purchases until the limit resets. Please
remember that no purchase is necessary for you to participate in any games
on the Website. Period options are Daily, Weekly, or Monthly. The limit can
be adjusted or removed at any time. A decrease to the limit will take
immediate effect. In contrast, an increase to the limit value or removal of
the limit will take effect following a 72-hour cooling period.
3.9. Play Limit: Provides the ability to set the maximum amount of Sweepstake Coins you can play for your chosen time period. Once the limit is reached,
you will not be able to play any more Sweepstake Coins until the limit resets. Period options are Daily, Weekly or Monthly.
The limit can be adjusted or removed at any time. A decrease in the limit
will take immediate effect. In contrast, an increase to the limit or removal
of the limit will take effect following a 72-hour cooling period.
3.10. Daily Time Limit: Provides the ability to set exactly how many hours you
are logged into your Account, up to a maximum of 10 hours per day. Once the
limit is reached, you will be logged out until the next day. The limit can
be adjusted or removed at any time. A decrease in the limit will have an
immediate effect. In contrast, an increase to the limit or removal of the
limit will take effect following a 72-hour cooling period.
4. RGP ACCESS CONTROLS TOOLS
4.1. The access control tools described below are available if your gameplay may
have become, or is at risk of becoming, problematic (see “What is
Problem Gameplay” section below):
● Taking a Break - Accessible through the “Contact” form on the
Website under “Responsible Gaming options”. Allows you to take a
short break from gameplay. During this time, you will not be able to access
your Account. Available options are 1 day, 3 days, 7 days, 14 day,s
or 30 days. It will not be possible to reactivate your Account until the
chosen period ends.
● Self-Exclusion - Accessible through the “Contact” form on the
Website under “Responsible Gaming options”. A self-exclusion
allows you to suspend your Account for a longer time period. During this perio,d
you will not be able to access your Account. Available time period options
are 6 months, 1 year, 3 years, 5 years, and Indefinite. If your account has been verified to our
satisfaction, we will use reasonable endeavours to arrange for any SweepCoins
remaining in your account that satisfy our Playthrough Requirements and meet
our minimum redemption threshold to be redeemed. You will be unsubscribed
from receiving any marketing communications. It will not be possible to
reactivate your account until the chosen time period ends. Where a defined
self-exclusion is in effect, your Account will automatically reactivate once
the chosen time period has lapsed. Where an indefinite self-exclusion is in
effect, a minimum of 6 months must pass before the Account can be
reactivated. Where an indefinite self-exclusion is in effect, a 7-day
cooling period will apply before the Account is reactivated. During a period
of self-exclusion, you may not open a new Account. Should we find that you
have created an alternative Account in order to circumvent the
self-exclusion process, we will immediately terminate your Account(s), and
you will be banned from further accessing the Services. Permanent Closure -
Please contact customer support
4.2. You may choose to permanently close your Account. If you wish to do so,
send a written email to Customer Support via this email address
[email protected]requesting a “Permanent Account Closure” and stating the reason
for the closure. Please note that, unlike an indefinite self-exclusion, a
permanent closure is irreversible and cannot be reactivated under any
circumstances.
4.3. You will be required to provide a “confirmation of
understanding” to permanently close your Account.
5. SELF-ASSESSMENTS
If you think your or someone else's computer gameplay is becoming
problematic, then it may be handy to consider the self-assessment questions
available here.
6. SUPPORT ORGANISATIONS
6.1. If your gameplay may have had, or is at risk of having, a negative impact
on your mental health, finances, or relationships with friends or family, we
encourage you to get in touch with the following help and support
organizations:
6.2. Counseling: Gaming Addicts Anonymous (GAA)
is a fellowship of people who support each other in recovering from the
problems resulting from excessive game playing.
6.3. Credit
Counseling:
Financial Counseling Association of America (FCAA) is a professional association of financial counseling agencies that assist consumers with financial counseling
services of all kinds, as well as debt management plans for the repayment of
unsecured debts.
6.5. Additional resources may be available in your jurisdiction. Please note
that these organizations are independent support services and are NOT in any
way affiliated with Website. They do NOT provide customer support or dispute
resolution services. Should you wish to discuss any matter or complaint
related to your Account, you can do so by contacting us via this email
address
[email protected].
7. EDUCATION INFORMATION ON RESPONSIBLE SOCIAL GAMEPLAY
7.1. Principles of Gameplay:
i. Randomness: Remember that game round outcomes are completely random. Results cannot
be predicted and are independent of past or future outcomes.
ii. Return to Player (RTP): This is the average return on the winnings and prizes over the lifetime
of a slot-type game. I.e., if a slot type has an 8% advantage, then the
average RTP will be 92%.
iii. Advantage: All casino-type games are designed with a slight advantage that favours
the operator.
7.2. Common Misconceptions:
● “I'm due for a win” - You cannot predict when you're going to
win. All outcomes are random.
● “I always win with my lucky charm and pre-game ritual” -
Although they might be fun, charms and rituals don't affect your chances of
winning. All outcomes are random.
● “The longer I play, the more chance I'll win” - Time spent has
no effect on your chances of winning. All outcomes are random.
● “These Games have been rigged” - The Random Number Generator
(RNG) used in all Website games has been independently certified by an
independent test lab, who confirmed that the RNG uses a well-known algorithm
to generate random numbers. The numbers generated by the RNG have passed
Marsaglia's "diehard" tests for statistical randomness. The independent test
lab/s have found that number sequences are unpredictable, non-repeatable,
and uniformly distributed.
7.3. Tips for Safe Gameplay:
i. Avoid gameplay while upset or emotional.
ii. Take frequent breaks during your gameplay sessions.
iii. Avoid gameplay while intoxicated.
iv. Avoid canceling redemptions.
v. Remember that gameplay is only a form of entertainment, it should not be
seen as a source of income or an escape from reality.
vi. Purchase only with money that you can afford to spend.
vii. Set a budget and don't go over it.
viii. Set a time limit before playing.
ix. Understand how games work before playing and remember that the results are
random.
x. Never let gameplay affect
your employment, relationships, health or commitments.
7.4. What is Problem Gameplay?
i. Financial:
○ Cannot pay bills
○ Borrowing money to maintain life expenses
○ Eviction or loss of home
○ Repossession of the car and valuables.
ii. Family:
○ Unhappy home environment
○ Missing family events and gatherings
○ Disconnect and dissociation of family members.
iii. Employment:
○ Missing work
○ Reduction in productivity and competence
○ Loss of employment.
iv. Health:
○ Anxiety
○ Depression
○ Isolation
○ Increases stress.
v. Know the Signs:
○ Purchasing beyond one's means
○ Not being able to pay bills due to excessive spending
○ Staying home from work to play
○ Feeling frustrated on days when not playing
○ A constant need to increase the level of play to reach the same levels of
fulfilment and excitement
○ Playing in order to escape from the stress of life
○ Lying about the amount of money or time that is spent
○ Hiding play behaviour from significant others
○ Putting gameplay above one's family, friends or other interests
○ Lying, borrowing, stealing, or committing fraud to get money to play
○ Depressive or even suicidal feelings during or after playing.
8. PLAYER PROTECTION POLICY
8.1. Protection of the vulnerable - make sure that the decision to play on our Website
is your own personal choice and responsibility. We do not recommend playing
on our Website if you:
i. Are being treated or are in recovery for an addiction/dependency
ii. Are under the influence of alcohol or any other substance
iii. Are currently experiencing financial difficulty or a traumatic life
event
iv. Do not understand how to play the games
v. Have any mental health concerns, cognitive impairment or brain
injury.
8.2. Protection of Minors
We do not permit users under the age of 21
years old or the age of majority in the player’s jurisdiction to
register an Account to access the Services. The Website has identity checks
in place to mitigate and prevent the risk of underage gameplay on our Website. However, in the event you believe a user is under the age of majority in the
player’s jurisdiction, please contact us immediately.
If you share your mobile phone, tablet, laptop, or computer with friends or
family who are under the legal age to participate in online social gameplay,
we recommend that you restrict their access to our Website by using one of the below services:
● Netnanny.com
- filtering software that protects children from inappropriate web
content.
● Canopy.us
- filtering software that allows parents to add their own sites to
block.